Returns & Cancellations

Vintage Items

Order Cancellations, Returns and Exchanges

All Vintage items sold by CHIIIT ARCHIVE are one-of-a-kind. We do not accept cancellations, returns, or exchanges for customer convenience after an order has been placed. This includes size issues, differences in appearance or colour perception, change of mind, or ordering the wrong item. If you have any questions, please contact us before placing your order.

Condition of Vintage Items

Vintage items may show signs of age, including wear, minor scratches, stains, fading, storage wrinkles, or previous repairs. We provide detailed photographs and descriptions to accurately represent each item. Please review all information carefully before purchasing. Additional photographs may be available upon request.

When a Return or Refund May Be Accepted

If you receive the wrong item, if there is significant damage not disclosed in the listing, if the item materially differs from its description, or if it is objectively confirmed not to be authentic, please contact us through our contact form within 3 days of delivery. We will review the case individually and provide a return or refund only where appropriate. Returns sent without prior approval may be refused.

Photography Prints

Made-to-Order Production and Cancellations

Photography prints are made to order. Once the order and payment are successfully completed, an edition number is assigned and production preparation begins.

If you wish to cancel after payment, please contact us as soon as possible. However, once the production request has been submitted to Gelato, cancellation is generally not accepted because production has begun.

Edition Numbers and Cancelled Editions

The edition number is permanently assigned when payment is successfully completed. No edition number is assigned to an incomplete or unpaid order.

If an order is cancelled or refunded after payment, the assigned edition number will not be reused. It remains permanently recorded as a cancelled edition and will not be reassigned to a future order.

If the Selected Framing Is Unavailable

If the selected frame or framing specification is unavailable for the destination country or region, we will contact you before production begins.

We will discuss an equivalent replacement frame, another specification available for the destination, or cancellation of the order before proceeding. If cancellation is selected, a refund will be issued.

Damage, Incorrect Delivery, or Significant Defect

If you receive the wrong artwork, if the artwork is seriously damaged during shipping, or if there is a significant issue clearly different from the product description or order details, please contact us within 3 days of delivery.

Please retain and provide photographs showing the condition of the artwork, outer packaging, and packing materials. After reviewing the details, CHIIIT ARCHIVE will work with Gelato to arrange an appropriate resolution, including reproduction, replacement shipment, a refund, or another suitable response.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the order.

After the refund has been processed, the time required for it to appear on your card statement or account may vary depending on the card issuer or financial institution.

Duties, import taxes, customs fees, proxy purchasing service fees, and other charges paid to third parties are generally not refundable by CHIIIT ARCHIVE.

Shipping Information

For information about Buyee, photography print production and delivery, shipping fees, duties, and Certificate of Authenticity shipping, please view our Shipping Guide.

Contact Us

If you have questions about a return, cancellation, refund, or the condition of an item or artwork you received, please contact us through the inquiry form.