Frequently Asked Questions

Are the vintage items authentic?

We review brand tags, materials, construction, era, and design details before listing each item.

Where can I check the item condition?

Please review the photos, description, and condition details on each product page. Vintage items may show signs of age and minor wear.

Can I purchase vintage items from overseas?

Yes. International customers must use a proxy purchasing service such as Buyee. We do not sell or ship vintage items directly overseas.

Can I cancel, return, or exchange a Vintage item?

As all Vintage items are one-of-a-kind, we do not accept cancellations, returns, or exchanges for customer convenience after an order has been placed. This includes size issues, differences in appearance or colour perception, change of mind, or ordering the wrong item. Please contact us before purchasing if you have any questions about the condition, measurements, or details of an item.

However, if you receive the wrong item, if there is significant damage not disclosed in the listing, or if the item materially differs from its description, please contact us within 3 days of delivery. We will review the case and provide a return or refund only where appropriate. Returns sent without prior approval may be refused.

Where are photography prints shipped from?

Photography prints are produced at a Gelato partner production facility and are generally shipped directly from that facility to the purchaser.

Is shipping included for photography prints?

Standard shipping is included in the listed price. If additional charges are required because of special delivery conditions, we will contact you before production begins.

What happens if the selected frame is unavailable for my destination?

We will contact you before production begins to discuss an equivalent replacement frame, another available specification, or cancellation. We will not change the specification without your approval.

What is an edition number?

Each artwork is managed as one limited edition shared across all available print sizes. The edition number is assigned when payment is successfully completed.

How will the Certificate of Authenticity arrive?

The certificate is sent separately by CHIIIT ARCHIVE at a later date. Because it is shipped separately from the artwork, the arrival dates may differ.

What should I do if the artwork arrives damaged?

Please contact CHIIIT ARCHIVE within 3 days of delivery. Keep photographs of the artwork, outer packaging, and packing materials. CHIIIT ARCHIVE will review the details and work with Gelato on the appropriate resolution.

Can I cancel a photography print order?

Please contact us as soon as possible after payment. Once the production request has been submitted to Gelato, cancellation is generally not accepted.

What payment methods are accepted?

Payments are processed through Stripe Checkout. Available payment methods are displayed during checkout.

Can I ask questions before purchasing?

Yes. Please contact us if you have questions about vintage sizing or condition, using Buyee, or photography print specifications and shipping.